Last Updated: November 2025
Website: JSTOPIC.SHOP
Owner: JITENDRA SEN
1. Overview
Thank you for purchasing digital products (eBooks) from our website.
Since our items are digital downloads, all sales are considered final.
However, we understand that technical issues can occur, and we’re here to help resolve them quickly and fairly.
2. No Physical Returns
All our products are digital (PDF or eBook format), and no physical items are shipped.
Therefore, returns or exchanges of products are not applicable.
3. Refund Eligibility
Refunds are only applicable under the following circumstances:
- You purchased an eBook, but the file was not delivered or downloadable due to a technical issue.
- The file you received is corrupted, unreadable, or incorrect.
- Duplicate payment was made for the same eBook due to a technical error.
Refunds will not be issued in cases such as:
- You changed your mind after purchase.
- You purchased the wrong eBook by mistake.
- You are unable to use the file on your device due to compatibility or software issues.
4. Refund Process
If you are eligible for a refund:
- Send an email to us at [JSSEN1996@GMAIL.COM] within 3 days of your purchase.
- Include your order number, payment ID, and a short explanation of the issue.
- Our team will review your request and respond within 2–5 business days.
- Approved refunds will be processed to your original payment method (via Razorpay, Paytm, or UPI).
5. Contact for Support
If you face any download or payment issues, please contact us before raising a refund request.
We will make every effort to resolve your problem as soon as possible.
📧 Email: JSSEN1996@GMAIL.COM
📞 Phone: 8770172840
🌐 Website: JSTOPIC.SHOP
6. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.
Any updates will be posted on this page with the revised “Last Updated” date.